Review Management

Reviews are a huge part of the decision making process for a potential customer. They impact the trustworthiness of what a business offers.

Reviews must be responded to in the right manner, even if it’s just something like “thanks for your review, we hope to see you again soon! :)”. It shows that the business cares about its customers, is active online and inevitably builds trust with potential customers. Most businesses don’t bother, so this is an easy way to stand out…

 

When a potential customer researches the business online, they want to read about other people’s experiences, photos they posted along with the average star rating. If you see a business with hundreds of reviews and 4.5 star rating, you know they’re good!

Our team replies to reviews made by customers, good or bad! We believe in mixing up the responses and personalising them to the customer who wrote the review. If there’s a bad review, we consult with the business on what happened and how we are going to deal with it.