Review Management
for Hair & Beauty Salons

Review Management

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Reviews really matter.

When clients are considering a hair salon, reviews factor heavily into their decision-making. They examine the quality of the service, ambiance of the salon, and attitude of the receptionists and stylists. As such, reviews are essential to the perceived trustworthiness of your salon, determining whether customers opt for you or for your competitors.  

Given the importance of reputation, you must respond to reviews in the right way. Many businesses neglect this task. Your salon can stand out among them by expressing commitment to a positive client experience and taking reviews seriously in order to earn your clients’ trust.

People make quick decisions online

When potential clients are researching your hair salon, they want to know if others enjoyed their visits and were happy with their hair transformations. Furthermore, they want to check your average star rating. If they see a salon with hundreds of reviews, a 4.5 star rating, and photos of gorgeous cuts and colours, they will know that salon is trustworthy. 

In contrast, not responding to negative reviews is sure to dissuade potential customers. Silence either confirms the negative review or suggests that the salon owners do not care enough about customers to respond. 

The importance of encouraging and responding to reviews also extends even trust-building to SEO. We can help you get more reviews on Google, Facebook and more.

Reviews really matter.

A big part of a customer’s decision-making process are reviews and photos. They have a huge influence on whether a potential customer chooses you over a competitor, they judge you based on the quantity, quality and average star ratings of your reviews. 

Reviews must be responded to in the right manner, it shows that the business cares about its customer’s experience, which will inevitably build trust with potential customers. Most businesses don’t bother, so this is an easy way to stand out…

People make quick decisions online

When a potential customer researches the business online, they want to read about other people’s experiences, photos they posted along with the average star rating. If you see a business with hundreds of reviews and 4.5 star rating, you know they’re good at what they do!

Reviews impact the trustworthiness of your brand and what you can do. Businesses who don’t reply to negative reviews is a huge red flag for potential customers. It suggests the bad review is true or you don’t care enough to respond. 

Frequent reviews being posted and replied to is great for building trust and also good for SEO. We’ll help you get more! Popular places for reviews are on Google and Facebook.

Enquire about a plan that fits your level of engagement

Depending on how many reviews and comments on social media you receive per month, we customise our price accordingly.

Level 1

plan 1@2x

30

For less than 30 reviews per month

 

Level 2

30+

For more than 30 reviews per month

 

Enquire about a plan that fits your level of engagement

Depending on how many reviews and comments on social media you receive per month, we customise our price accordingly.

Level 1

plan 1@2x

30

For less than 30 reviews per month

 

Level 2

30+

For more than 30 reviews per month

 

Mamma Marketing